Thank you for purchasing from Sunglass Limo (https://sunglasslimo.com). We take immense pride in the craftsmanship, material quality, and engineering of our premium automotive accessories. If you are not completely satisfied with your purchase, we are here to assist you with a return or exchange.

1. Return Window

You have 30 calendar days from the date of delivery to request a return or exchange for an eligible item.

• Personal Identifiable Information: Name, billing address, shipping address, email address, and phone number, which you provide explicitly when placing an order.
• Payment Details: Payment transactions are securely processed via our third-party payment gateways (e.g., Stripe). We do not store or clear raw credit card information on our servers.
• Device and Usage Data: IP addresses, browser types, device information, and browsing behavior on our site, collected automatically via cookies to optimize site performance.

2. Eligibility Criteria

To qualify for a return and a full product refund, items must meet the following strict conditions:

• The accessory must be completely unused, unaltered, and in the exact same condition that you received it.
• It must be returned in its original, undamaged premium packaging, including all protective wraps, interior structural inserts, manuals, and included hardware components.
• Items showing signs of installation attempts, scratches, or wear cannot be accepted for a refund.

3. Exclusions

We do not sell, rent, or trade your personal information to third parties. We only share data with essential service providers necessary to execute your transaction, including:

• Custom / Made-to-Order Items: Any custom-engraved, tailor-fitted, or personalized editions are final sale and cannot be returned or exchanged unless they arrive defective or damaged.
• Gift Cards: Digital gift cards are non-refundable.

4. How to Initiate a Return

1. Submit a Request: Contact our administration support team at info@luxormgmt.com with your original Order Number and the email address associated with the purchase.
2. Review: Our team will review your request within 2–3 business days. If approved, we will issue a Return Merchandise Authorization (RMA) number along with detailed return shipping instructions.
3. Shipping Your Package: Please securely pack the item in its original box. Unless the return is due to a manufacturing defect or an error on our part, the customer is responsible for return shipping costs. We highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

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5. Inspections and Refunds

Depending on your location, you may hold specific rights regarding your personal data, including:

• Once your return package is delivered to our facility, it will undergo a thorough quality control inspection.
• We will notify you via email regarding the approval or rejection of your refund based on the item’s condition.
• If approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment (e.g., Stripe credit card transaction).
• Please note that it typically takes 5 to 10 business days for financial institutions to post the refund credit to your account statement.

5. Damages and Defects

Please inspect your order upon receipt. If an item arrives damaged, scratched, or defective, contact us immediately at info@sunglasslimo.com with photographic evidence of the damage and the outer packaging. We will prioritize a replacement shipment or a full refund at absolutely no extra cost to you.